Privacy Policy
Information We Collect
To deliver our services, we only collect the following essential information:
- Email address: used for account registration, password recovery, and important service notices.
- Payment information: collected only when you subscribe. Processed by third-party payment providers. We do not store your full card number or password.
- Device and connection data: such as device model, OS version, and IP address, used to optimize service quality.
- Usage statistics: anonymized analytics including page views and event clicks (via tools such as Google Analytics).
What We Do Not Collect
We follow a strict no-logs policy and do not record or store:
- Specific websites or applications you access
- The content of your network traffic
- Your DNS queries
- Connection timestamps or session details
How We Use Your Information
Your information is used solely to:
- Provide and maintain the service (account management, support)
- Process subscription payments and send service notifications
- Improve product features and user experience
- Prevent fraud, abuse, and unlawful activity
Third-Party Services
We use the following carefully selected third-party services:
- Google Analytics: anonymous website traffic statistics
- Meta Pixel: anonymized advertising measurement
- Payment processors: handle subscription transactions
These third parties operate under their own privacy policies and compliance standards.
Cookies and Similar Technologies
We use cookies to improve your browsing experience, keep you signed in, and analyze traffic. You may disable cookies in your browser settings, though some features may not function properly.
Minors
This service is intended for users aged 18 and over. If you are under 18, please use the service only with parental supervision and do not submit personal information.
Your Rights
You have the right to:
- Access and review your account information
- Correct any inaccurate personal data
- Request deletion of your account and related data
- Export your account data
- Withdraw previously granted consent
To exercise these rights, contact us at support@pangolin.app.
Data Security
We use industry-standard security measures to protect your data, including transport-layer encryption (HTTPS/TLS), storage encryption, access controls, and regular security audits. However, no internet transmission can be guaranteed to be 100% secure.
Data Retention
We retain your account data while your account is active. After account deletion, related data will be removed from our systems within 60 days, except where retention is required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or notice on our website. Your continued use of the service constitutes acceptance of the updated policy.
Contact Us
If you have questions about this policy, please contact us at support@pangolin.app.